Contact our Support
Medipal is easy to use but sometimes you may need help to get started. Please start by reading through the instructions here on our website for how to install and register Medipal on your mobile phone.
Beneath Frequently Asked Questions (FQA) you will find answers to the most frequently asked questions about Medipal.
Have you other questions or does Medipal still not work as intended? Please contact our support department either by sending an e-mail through the form below or by calling us. We are happy to help!
Contact Support Medipal
Frequently Asked Questions
Patient or User
Can I use Medipal on my mobile phone?
If you have an iPhone or Android phone, you can use Medipal..
How much is my cost to use Medipal?
Does Medipal work abroad?
If the answers cannot be submitted because you do not have mobile coverage, they will be stored on your phone and will be sent the next time you respond to questions and transfer is possible.
What happens if my mobile doesn't have coverage?
Who has access to the answers of my questions?
The answers can only be seen by qualified health professionals and technical staff from Medipal AB, all of whom are bound to secrecy.
What should I do if my phone calls or I receive text messages while answering questions in Medipal?
If you have a technical problem, please contact our support department. For us, all problems are important, then we can faster improve our product.
Health professionals or researchers
How do I log in as health professional?
If you have not been registered as a qualified healthcare professional, please contact support.